Refund and Return Policy

MOLCALSERV GIFT SHOP

Thank you for shopping with MOLCALSERV GIFT SHOP.

Returns

Customers may request a return within 7 days of delivery. To qualify for a return, items must be unused, undamaged, and in their original packaging.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or customized gifts
• Items marked as final sale
• Products damaged due to misuse or improper handling

Exchanges

Exchanges may be available for defective items or incorrect products delivered, subject to product availability.

Refunds

Once returned items are received and inspected, approved refunds will be processed through the original payment method within a reasonable timeframe.

Shipping Costs

Shipping fees are non-refundable unless the return is due to an error on our part or a defective item.

Contact for Returns and Refunds

Email: gifts@molcalserv.com
Address: House Number 108, Akko Street, Near Akko House, Opetekwe, Accra